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Terms & Conditions

Last updated: 28 September 2026

1. Who we are

These Terms & Conditions ("Terms") govern your use of the website brispe.co.in, the Brispe AI app at aiagent.brispe.co.in, the Brispe mobile app and all related services (together, the "Services").

The Services are provided by Brispe Infotech (legal name: Ravi Gautam), New Delhi, India ("Brispe", "we", "us"). By creating an account or using the Services you agree to these Terms. If you do not agree, please do not use the Services.

2. The Services

Brispe AI is software that connects to your WhatsApp Business number through Meta's official WhatsApp Business Platform. It includes an AI sales assistant that replies to your customers, AI voice calls, follow-ups, lead management, bulk messaging, and Team Manager for managing your staff.

AI replies are generated automatically from the information you provide. You are responsible for checking that your business information, prices and offers are correct. You can take over any conversation at any time.

3. Your account

  • You sign in with your mobile number and a one-time password. Keep access to that number secure; you are responsible for everything done from your account, including by team members you add.
  • You must be at least 18 years old and able to enter a binding contract, and you must give us accurate information.
  • One phone number can be a member of more than one account. Each account owner controls who is on their team.

4. Plans, wallet and payments

  • Plans. An active plan is required for the AI to reply on your own WhatsApp number. Current plans are Starter (₹999 for 30 days, 3,000 messages), Growth (₹1,999, 6,000 messages), Pro (₹2,999, 10,000 messages) and Scale (₹5,999, 20,000 messages), each with the limits on bots, numbers and features shown on the pricing page. Plans can also be paid for 3, 6 or 12 months at a discount; these give a fresh message allowance every 30 days and are not refunded part-way. Each plan has a one-time setup fee paid with the first plan (Starter ₹4,500, Growth ₹9,999, Pro ₹20,000, Scale ₹35,000); moving to a bigger plan later costs only the difference. While a setup-free offer is shown on the pricing page, no setup fee is charged. Add-ons are billed monthly from the wallet until turned off. Both incoming and outgoing messages count towards the plan. Current prices are always shown on our pricing page.
  • Extra usage. Messages beyond your plan are covered by credit bundles (1 credit = 1 message) bought from your prepaid wallet, by hand or automatically through auto top-up if you turn it on. Unused bundle credits carry over to the next cycle once and then lapse. AI voice calls beyond any included minutes (₹9 per minute) and any WhatsApp template charges set by Meta are also paid from your wallet. Older plans keep their per-message rates shown in the app.
  • Wallet. You add money to your wallet in advance through our payment partner. Wallet balance is not interest-bearing, cannot be transferred to another account and can only be used for the Services.
  • Renewal. Plans run for 30 days. If auto-renew is on and your wallet has enough balance, the plan renews automatically at the end of the period. You can turn auto-renew off at any time in the app.
  • Expiry. When a plan ends and is not renewed, the AI stops replying on your number until you buy or renew a plan. Your data stays in your account.
  • Price changes. We may change prices with at least 7 days' notice on the website or in the app. Changes apply from your next renewal.

5. Refunds and cancellation

  • You can cancel at any time by turning off auto-renew. Your plan stays active until the end of the period you have paid for.
  • Plan fees are not refundable once the plan is activated, including for unused messages or days.
  • Wallet recharges are not refundable once they are credited, except as stated below.
  • If a payment was deducted twice, or deducted but not credited to your account, write to info@brispe.co.in with the payment details. After verification, we will credit your account or refund the amount to the original payment method within 7 working days.
  • If we end the Services for reasons not caused by you, we will refund any unused wallet balance.

6. WhatsApp and Meta

The Services depend on Meta's WhatsApp Business Platform. You must follow the WhatsApp Business Terms, Commerce Policy and Business Messaging Policy, including getting your customers' consent before messaging them. Meta may review, limit or block numbers and templates; we are not responsible for Meta's decisions, delays or outages.

7. Acceptable use

You must not use the Services to:

  • send spam, unsolicited bulk messages or messages to people who have not agreed to hear from you;
  • sell or promote anything illegal, or share content that is fraudulent, misleading, abusive or infringes someone else's rights;
  • try to access other accounts, disrupt the Services or copy or resell them without our written permission.

We may suspend or close accounts that break these rules. Where the breach is serious, we may do so without notice and without refund.

8. Your data

You own your business information, conversations and customer data. You give us permission to process it only to provide the Services, including sending it to our AI and messaging providers. How we handle personal data is explained in our Privacy Policy.

9. Availability and liability

  • We work to keep the Services available and accurate, but they are provided "as is". AI replies can sometimes be wrong, and we do not guarantee uninterrupted or error-free service.
  • To the extent allowed by law, we are not liable for indirect or consequential losses such as lost sales or profits. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

10. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page with a new date. If you keep using the Services after that, you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of India. The courts of New Delhi have exclusive jurisdiction over any dispute.

12. Contact

Brispe Infotech (legal name: Ravi Gautam)
New Delhi, India
Email: info@brispe.co.in