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Privacy Policy

Last updated: 17 October 2026

1. Who we are

This Privacy Policy explains how Brispe Infotech (legal name: Ravi Gautam), New Delhi, India ("Brispe", "we", "us") collects, uses and protects information across:

  • the website brispe.co.in;
  • the Brispe AI web app at aiagent.brispe.co.in, including its WhatsApp AI Sales Agent, Team Manager and Live Inbox;
  • the Brispe mobile app; and
  • the Brispe CRM Chrome extension for WhatsApp Web.

By using any of these ("the Services") you agree to this policy. If you do not agree, please do not use the Services.

2. Information we collect

Account and business information: name, WhatsApp number, business name and details you give us when you sign up, go through setup, or create an AI bot (trigger word, prompt, products, FAQs).

WhatsApp messages: when a customer messages a business's WhatsApp number connected to Brispe, we receive and store that conversation (text, voice notes, photos, documents) through Meta's WhatsApp Business Platform, so the AI can reply, the business's team can see it in the Live Inbox, and a record is kept for the business.

Team Manager data: for businesses using Team Manager, we store staff details (name, phone, role, shift), check-ins, attendance, tasks and the WhatsApp conversation between Team Manager and staff.

Leads and CRM data: names, phone numbers, stages, tags, notes and call logs that a business or its team saves about their customers, either in the Brispe AI Live Inbox/Leads or in the Brispe CRM Chrome extension.

Payment and wallet information: your wallet balance and transaction history. Card, UPI and bank details are entered directly with our payment partner (PayU) and are not stored on our servers.

Technical information: IP address, browser and device type, and basic usage logs, for security and to keep the Services running.

3. The Brispe CRM Chrome extension

Brispe CRM is a separate, simple CRM that runs inside WhatsApp Web. It is built to do only this, and asks for only what that needs:

  • Sign-in: you sign in with your WhatsApp number and a one-time code. We store a sign-in session so you don't have to sign in every time.
  • On web.whatsapp.com: the extension reads your chat list and the open chat to show stage labels, place notes in the conversation, and add the Note / Task / Log call buttons next to the message box. It never reads or changes anything outside WhatsApp Web, and it never sends a WhatsApp message by itself — every message is still typed and sent by you.
  • Stored on our server (aiagent.brispe.co.in): your team's stages, tasks, notes and call logs, synced to every signed-in teammate.
  • Stored on your device only: a local copy of the above, so the extension loads instantly, and a note of which task reminders you've already seen.
  • Notifications and alarms: used only to check, about once a minute, whether a task you can see is due, and to show you a reminder.

The extension is not affiliated with, endorsed or sponsored by WhatsApp or Meta.

4. The Brispe mobile app

The Brispe app (Android and iPhone) is the team's inbox, leads and calling list on the phone. It uses only what each feature needs:

  • Sign-in: your WhatsApp number and a one-time code. A sign-in token is kept on the phone until you log out.
  • Notifications: to tell you about new chats, assignments and follow-ups. They are delivered through Google Firebase Cloud Messaging (and Apple Push Notification service on iPhone).
  • Microphone: only while you hold the button to record a voice note for a customer; the recording is sent as that message.
  • Photos, camera and files: only the photo or file you choose to send in a chat.
  • Phone calls: the Call button opens your phone's own dialer. When you come back, you can note how the call went; that note is saved to the lead. Calls are never recorded.
  • Call log (Android, optional, only the app downloaded from brispe.co.in): if you allow it, the app reads calls with numbers that are already leads in your account (number, time, duration, incoming / outgoing / missed) and adds them to that lead. Calls with any other number stay on your phone and are never sent to us. The version on Google Play does not read the call log.
  • Calling list progress: which leads you have called today is kept on the phone only.

You can delete your account from the app (Profile > Delete my account) or as described on our account deletion page.

5. How we use your information

  • To run the AI Sales Agent: generate replies, capture leads, and hand chats to a human when needed.
  • To run Team Manager, the Live Inbox, Leads/CRM and the Brispe CRM extension as described above.
  • To process payments, maintain your wallet, and charge for messages, calls and plans.
  • To send you account, billing and task notifications (on WhatsApp, email or as a browser notification).
  • To keep the Services secure, prevent abuse, and fix problems.
  • To improve the Services. We do not use your data to train AI models for anyone else.

6. AI processing

Message text, and where relevant voice notes and photos, are sent to our AI provider (currently Google's Gemini API) to generate a reply or transcription. This happens for every message the AI handles, as part of giving you that reply — it is not a separate use we ask permission for each time.

7. Who we share information with

We do not sell your information. We share it only with:

  • Meta, to send and receive WhatsApp messages through the WhatsApp Business Platform;
  • Google (Gemini API), to generate AI replies and transcriptions, and Firebase Cloud Messaging to deliver app notifications;
  • PayU, to process payments and autopay;
  • our hosting provider, to run the Services; and
  • when required by law, or to protect our rights or users' safety.

Each of these only receives what it needs to do its part, and uses it under its own agreement with us.

8. Data retention

We keep conversation, lead, task and billing records for as long as your account is active, so your history and reports stay available, and afterwards for a reasonable period to meet legal and accounting requirements. You can ask us to delete your account's data earlier; see section 10.

9. Security

We use encryption in transit (HTTPS), access controls, and restrict who on our team can see customer data. No system is 100% secure, but we take reasonable, industry-standard steps to protect your information.

10. Your rights and choices

You can ask us to:

  • access or correct the information we hold about you;
  • delete your account and associated data, subject to what we must legally retain; and
  • export your leads (available any time from the Leads page as a CSV).

To exercise these, email info@brispe.co.in. We will respond within 30 days. To delete your account you can also use Profile > Delete my account in the Brispe app, or follow the steps on our account deletion page; we delete it within 7 days.

11. Cookies

brispe.co.in and aiagent.brispe.co.in use only essential cookies — to keep you signed in and remember basic preferences. We do not currently use advertising or third-party tracking cookies.

12. Children's privacy

The Services are for businesses and their staff, and are not directed at children. We do not knowingly collect information from anyone under 13.

13. International transfers

Our servers are in India. Some of our service providers (Meta, Google, PayU) may process data outside India as part of providing their service to us, under their own safeguards.

14. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date.

15. Contact

Brispe Infotech (legal name: Ravi Gautam)
New Delhi, India
Email: info@brispe.co.in